FAQ
Ordering & Payment
Which payment methods do you accept?
We accept Paypal, Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.
Do you offer discount codes or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Shipping
Do you offer free shipping?
Yes! We offer free shipping
How long does it take to process and ship my order?
Orders are processed and shipped within 7–10 business days.
Can I track my order?
Yes! When your order has been shipped, you will receive another email with tracking details so that you can monitor your delivery.
What should I do if my order hasn’t arrived?
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at info@halima-moda.com and we’ll be happy to assist you.
Returns
What is your return policy?
You may return your items for any reason within 30 days of delivery.
Is the return shipping free?
No, customers are responsible for return shipping costs.
Do I have to pay for return shipping?
Customer pays return postage; no restocking fees.
Can I exchange an item?
If you would like to swap an item for a different one, please email us at info@halima-moda.com We will guide you through the exchange process. Just remember that you can only exchange unused items within 30 days of the delivery date.
When will I receive my refund?
Up to 7 days after inspection.